PRIVACY POLICY
Last updated January 01, 2024
This privacy notice for Tawasol Trading (doing business
as Tawasol) ("we," "us," or "our"), describes how and why we might collect, store, use, and/or
share ("process") your information when you use our services
("Services"), such as when you:
- Visit our website at https://tawasolsolutions.com/, or any website of ours that links to this privacy notice
- Download and use our mobile application (Tawasol), or any other application of ours that links to this privacy notice
- Engage with us in other related ways, including any sales, marketing, or events
Questions or concerns? Reading this privacy
notice will help you understand your privacy rights and choices. If you do not agree with our
policies and practices, please do not use our Services. If you still have any questions or
concerns, please contact us at contact@tawasolsolutions.com.
SUMMARY OF KEY POINTS
This summary provides key points from our privacy
notice, but you can find out more details about any of these topics by clicking the link
following each key point or by using our table of
contents below to find the section you are looking
for.
What personal information do we process? When
you visit, use, or navigate our Services, we may process personal information depending on how
you interact with us and the Services, the choices you make, and the products and features you
use. Learn more about personal information you disclose to us.
Do we process any sensitive personal
information? We do not process sensitive personal information.
Do we receive any information from third
parties? We do not receive any information from third parties.
How do we process your information? We process
your information to provide, improve, and administer our Services, communicate with you, for
security and fraud prevention, and to comply with law. We may also process your information for
other purposes with your consent. We process your information only when we have a valid legal
reason to do so. Learn more about how we process your information.
In what situations and with which parties do we share
personal information? We may share information in specific situations and with
specific third parties. Learn more about when and with whom we share your personal
information.
How do we keep your information safe? We
have organizational and technical processes and procedures in place to protect your personal
information. However, no electronic transmission over the internet or information storage
technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers,
cybercriminals, or other unauthorized third parties will not be able to defeat our security and
improperly collect, access, steal, or modify your information. Learn more about how we keep your
information safe.
What are your rights? Depending on where you
are located geographically, the applicable privacy law may mean you have certain rights
regarding your personal information. Learn more about your privacy rights.
How do you exercise your rights? The easiest
way to exercise your rights is by submitting a data subject
access request, or by contacting us. We will
consider and act upon any request in accordance with applicable data protection laws.
Want to learn more about what we do with any information we
collect? Review the privacy notice in full.
TABLE OF CONTENTS
1. WHAT INFORMATION
DO WE COLLECT?
Personal information you disclose to
us
In
Short:We collect personal information that you provide to
us.
We collect personal information that you voluntarily provide to
us when you register on the Services, express an interest in obtaining information about us or our
products and Services, when you participate in activities on the Services, or otherwise when you
contact us.
Personal Information Provided by You. The
personal information that we collect depends on the context of your interactions with us and the
Services, the choices you make, and the products and features you use. The personal information
we collect may include the following:
- names
- phone numbers
- email addresses
- passwords
- billing addresses
Sensitive Information. We
do not process sensitive information.
Social Media Login Data. We may provide you
with the option to register with us using your existing social media account details, like your
Facebook, Twitter, or other social media account. If you choose to register in this way, we will
collect the information described in the section called "HOW DO WE HANDLE YOUR SOCIAL
LOGINS?" below.
Application Data. If you use our
application(s), we also may collect the following information if you choose to provide us with
access or permission:
- Mobile Device Access. We may request access or permission to certain features from your mobile device, including your mobile device's camera, sms messages, storage, and other features. If you wish to change our access or permissions, you may do so in your device's settings.
- Mobile Device Data. We automatically collect device information (such as your mobile device ID, model, and manufacturer), operating system, version information and system configuration information, device and application identification numbers, browser type and version, hardware model Internet service provider and/or mobile carrier, and Internet Protocol (IP) address (or proxy server). If you are using our application(s), we may also collect information about the phone network associated with your mobile device, your mobile device’s operating system or platform, the type of mobile device you use, your mobile device’s unique device ID, and information about the features of our application(s) you accessed.
- Push Notifications. We may request to send you push notifications regarding your account or certain features of the application(s). If you wish to opt out from receiving these types of communications, you may turn them off in your device's settings.
This information is primarily needed to maintain the
security and operation of our application(s), for troubleshooting, and for our internal
analytics and reporting purposes.
All personal information that you provide to us must be
true, complete, and accurate, and you must notify us of any changes to such personal
information.
2. HOW DO WE
PROCESS YOUR INFORMATION?
In
Short: We process your information to provide, improve,
and administer our Services, communicate with you, for security and fraud
prevention, and to comply with law. We may also process your information for
other purposes with your consent.
We process your personal information for a variety
of reasons, depending on how you interact with our Services, including:
- To facilitate account creation and authentication and otherwise manage user accounts. We may process your information so you can create and log in to your account, as well as keep your account in working order.
- To deliver and facilitate delivery of services to the user. We may process your information to provide you with the requested service.
- To respond to user inquiries/offer support to users. We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.
- To fulfill and manage your orders. We may process your information to fulfill and manage your orders, payments, returns, and exchanges made through the Services.
- To enable user-to-user communications. We may process your information if you choose to use any of our offerings that allow for communication with another user.
- To send you marketing and promotional communications. We may process the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. You can opt out of our marketing emails at any time. For more information, see "WHAT ARE YOUR PRIVACY RIGHTS?" below.
- To deliver targeted advertising to you. We may process your information to develop and display personalized content and advertising tailored to your interests, location, and more.
- To protect our Services. We may process your information as part of our efforts to keep our Services safe and secure, including fraud monitoring and prevention.
In
Short: We
may share
information in
specific situations
described in this
section and/or with
the following third
parties.
We may
need to share your
personal information in
the following
situations:
- Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
In
Short: If
you
choose
to
register
or
log
in
to
our
Services
using
a
social
media
account,
we
may
have
access
to
certain
information
about
you.
Our
Services
offer
you
the
ability
to
register
and
log
in
using
your
third-party
social
media
account
details
(like
your
Facebook
or
Twitter
logins).
Where
you
choose
to
do
this,
we
will
receive
certain
profile
information
about
you
from
your
social
media
provider.
The
profile
information
we
receive
may
vary
depending
on
the
social
media
provider
concerned,
but
will
often
include
your
name,
email
address,
friends
list,
and
profile
picture,
as
well
as
other
information
you
choose
to
make
public
on
such
a
social
media
platform.
We
will
use
the
information
we
receive
only
for
the
purposes
that
are
described
in
this
privacy
notice
or
that
are
otherwise
made
clear
to
you
on
the
relevant
Services.
Please
note
that
we
do
not
control,
and
are
not
responsible
for,
other
uses
of
your
personal
information
by
your
third-party
social
media
provider.
We
recommend
that
you
review
their
privacy
notice
to
understand
how
they
collect,
use,
and
share
your
personal
information,
and
how
you
can
set
your
privacy
preferences
on
their
sites
and
apps.
5.
HOW
LONG
DO
WE
KEEP
YOUR
INFORMATION?
In
Short: We
keep
your
information
for
as
long
as
necessary
to fulfill the
purposes
outlined
in
this
privacy
notice
unless
otherwise
required
by
law.
We
will
only
keep
your
personal
information
for
as
long
as
it
is
necessary
for
the
purposes
set
out
in
this
privacy
notice,
unless
a
longer
retention
period
is
required
or
permitted
by
law
(such
as
tax,
accounting,
or
other
legal
requirements). No
purpose
in
this
notice
will
require
us
keeping
your
personal
information
for
longer
than
the
period
of
time
in
which
users
have
an
account
with
us
.
When
we
have
no
ongoing
legitimate
business
need
to
process
your
personal
information,
we
will
either
delete
or anonymize such
information,
or,
if
this
is
not
possible
(for
example,
because
your
personal
information
has
been
stored
in
backup
archives),
then
we
will
securely
store
your
personal
information
and
isolate
it
from
any
further
processing
until
deletion
is
possible.
6.
HOW
DO
WE
KEEP
YOUR
INFORMATION
SAFE?
In
Short: We
aim
to
protect
your
personal
information
through
a
system
of organizational and
technical
security
measures.
We
have
implemented
appropriate
and
reasonable
technical
and organizational security
measures
designed
to
protect
the
security
of
any
personal
information
we
process.
However,
despite
our
safeguards
and
efforts
to
secure
your
information,
no
electronic
transmission
over
the
Internet
or
information
storage
technology
can
be
guaranteed
to
be
100%
secure,
so
we
cannot
promise
or
guarantee
that
hackers,
cybercriminals,
or
other unauthorized third
parties
will
not
be
able
to
defeat
our
security
and
improperly
collect,
access,
steal,
or
modify
your
information.
Although
we
will
do
our
best
to
protect
your
personal
information,
transmission
of
personal
information
to
and
from
our
Services
is
at
your
own
risk.
You
should
only
access
the
Services
within
a
secure
environment.
7.
WHAT
ARE
YOUR
PRIVACY
RIGHTS?
In
Short: You
may
review,
change,
or
terminate
your
account
at
any
time.
Withdrawing
your
consent: If
we
are
relying
on
your
consent
to
process
your
personal
information, which
may
be
express
and/or
implied
consent
depending
on
the
applicable
law, you
have
the
right
to
withdraw
your
consent
at
any
time.
You
can
withdraw
your
consent
at
any
time
by
contacting
us
by
using
the
contact
details
provided
in
the
section "HOW
CAN
YOU
CONTACT
US
ABOUT
THIS
NOTICE?" below.
However,
please
note
that
this
will
not
affect
the
lawfulness
of
the
processing
before
its
withdrawal
nor, when
applicable
law
allows, will
it
affect
the
processing
of
your
personal
information
conducted
in
reliance
on
lawful
processing
grounds
other
than
consent.
Opting
out
of
marketing
and
promotional
communications: You
can
unsubscribe
from
our
marketing
and
promotional
communications
at
any
time
by Deactivate
Notification
Button, or
by
contacting
us
using
the
details
provided
in
the
section "HOW
CAN
YOU
CONTACT
US
ABOUT
THIS
NOTICE?" below.
You
will
then
be
removed
from
the
marketing
lists.
However,
we
may
still
communicate
with
you
—
for
example,
to
send
you
service-related
messages
that
are
necessary
for
the
administration
and
use
of
your
account,
to
respond
to
service
requests,
or
for
other
non-marketing
purposes.
Account
Information
If
you
would
at
any
time
like
to
review
or
change
the
information
in
your
account
or
terminate
your
account,
you
can:
- Log in to your account settings and update your user account.
Upon
your
request
to
terminate
your
account,
we
will
deactivate
or
delete
your
account
and
information
from
our
active
databases.
However,
we
may
retain
some
information
in
our
files
to
prevent
fraud,
troubleshoot
problems,
assist
with
any
investigations,
enforce
our
legal
terms
and/or
comply
with
applicable
legal
requirements.
If
you
have
questions
or
comments
about
your
privacy
rights,
you
may
email
us
at contact@tawasolsolutions.com.
8.
CONTROLS
FOR
DO-NOT-TRACK
FEATURES
Most
web
browsers
and
some
mobile
operating
systems
and
mobile
applications
include
a
Do-Not-Track
("DNT")
feature
or
setting
you
can
activate
to
signal
your
privacy
preference
not
to
have
data
about
your
online
browsing
activities
monitored
and
collected.
At
this
stage
no
uniform
technology
standard
for recognizing and
implementing
DNT
signals
has
been finalized.
As
such,
we
do
not
currently
respond
to
DNT
browser
signals
or
any
other
mechanism
that
automatically
communicates
your
choice
not
to
be
tracked
online.
If a
standard
for
online
tracking
is
adopted
that
we
must
follow
in
the
future,
we
will
inform
you
about
that
practice
in a
revised
version
of
this
privacy
notice.
9.
DO
OTHER
REGIONS
HAVE
SPECIFIC
PRIVACY
RIGHTS?
In
Short: You
may
have
additional
rights
based
on
the
country
you
reside
in.
Republic
of
South
Africa
At
any
time,
you
have
the
right
to
request
access
to
or
correction
of
your
personal
information.
You
can
make
such
a
request
by
contacting
us
by
using
the
contact
details
provided
in
the
section "HOW
CAN
YOU
REVIEW,
UPDATE,
OR
DELETE
THE
DATA
WE
COLLECT
FROM
YOU?"
If
you
are
unsatisfied
with
the
manner
in
which
we
address
any
complaint
with
regard
to
our
processing
of
personal
information,
you
can
contact
the
office
of
the
regulator,
the
details
of
which
are:
General
enquiries: enquiries@inforegulator.org.za
Complaints
(complete
POPIA/PAIA
form
5): PAIAComplaints@inforegulator.org.za & POPIAComplaints@inforegulator.org.za
10.
DO
WE
MAKE
UPDATES
TO
THIS
NOTICE?
In
Short: Yes,
we
will
update
this
notice
as
necessary
to
stay
compliant
with
relevant
laws.
We
may
update
this
privacy
notice
from
time
to
time.
The
updated
version
will
be
indicated
by
an
updated "Revised" date
and
the
updated
version
will
be
effective
as
soon
as
it
is
accessible.
If
we
make
material
changes
to
this
privacy
notice,
we
may
notify
you
either
by
prominently
posting
a
notice
of
such
changes
or
by
directly
sending
you
a
notification.
We
encourage
you
to
review
this
privacy
notice
frequently
to
be
informed
of
how
we
are
protecting
your
information.
11.
HOW
CAN
YOU
CONTACT
US
ABOUT
THIS
NOTICE?
If
you
have
questions
or
comments
about
this
notice,
you
may email
us
at contact@tawasolsolutions.com
or contact
us
by
post
at:
Tawasol
Trading
3
Makram
Ebeid
Nasr
City, Cairo 11762
Egypt
12.
HOW
CAN
YOU
REVIEW,
UPDATE,
OR
DELETE
THE
DATA
WE
COLLECT
FROM
YOU?
You
have
the
right
to
request
access
to
the
personal
information
we
collect
from
you,
change
that
information,
or
delete
it. To
request
to
review,
update,
or
delete
your
personal
information,
please fill
out
and
submit
a data
subject
access
request
.